Customer analytics manager

Adecco selecciona para importante empresa líder en el sector decoración y proyectos de interiorismo ubicada en el centro de Barcelona un/a customer experience manager. Funciones principales: -Supervisión del team customer service -Gestión de proyectos y pedidos. -Gestión del CRM para liderar los diferentes proyectos y estrategia de la empresa. - Gestión del despacho/Showroom en el centro de Barcelona -Coordinación y comunicación directa con la central ubicada en Bélgica para la implementación de proto...

¿Tienes experiencia gestionando servicios de atención al cliente? ¿Te gusta interactuar con los demás? ¿Te sientes familiarizado con la puesta en marcha de estrategias para ofrecer servicios de excelencia de atención al cliente? Desde Adecco estamos seleccionando un/a Customer Success Manager para una importante empresa con sede en varios países ubicada en la zona centro de Madrid. Esta persona será el principal responsable del punto de contacto entre los shoppers y los clientes, su reto diario será cons...

¿Te gustaría formar parte de Samsung Electronics? Si quieres desarrollarte profesionalmente en un entorno internacional de la mano de una empresa líder en su sector, ¡esta oferta es para ti! Estamos en búsqueda de un perfil de Customer Relationship Manager para colaborar en el proyecto de desarrollo del CRM y mejora en la comunicación y fidelización de clientes de diferentes cuentas pertenecientes a la empresa. Las funciones será: - Planificación, estrategia, supervisión y seguimiento de las cam...

¿Tienes experiencia en gestión de equipo y clientes? ¿Te apasiona la tecnología? Si es que sí, sigue leyendo. Desde Adecco buscamos un perfil para la implantación de un área de Customer Service en una empresa tecnológica en pleno crecimiento. Funciones: - Desarrollo de proyectos de consultoría de experiencia de clientes. - Creación del Customer Journey e implantación y seguimiento del plan diseñado por canal. - Definición de indicadores clave de satisfacción y experiencia del cliente y desarrollarás herra...

Desde Grupo Adecco estamos buscando incorporar un/a Customer Service para una multinacional del sector de la agricultura y biotecnología, ubicada en Madrid capital. Responsabilidades - Ser el principal punto de contacto de la fuerza de ventas del área asignada para temas de customer services - Soporte al Customer Service Manager - Gestión de reclamaciones del área asignada, (Reliance, Claims coordinator) - Asegurar el cumplimiento de la Política Comercial y su adecuada documentación para cumplir con la...

As a Customer Service and Sales Manager, you will lead the customer service and sales of the company- s B2C. Personalized Medicine Department, reporting directly to the CEO. You will be working closely with the Customer Service and Sales Specialist carrying out all tasks related to increasing and promoting the company- s technologies and services in different markets, focused primarily on physicians working in personalized and preventive medicine worldwide. Responsabilities: - Customer administration: y...

Onedirect has gone from strength to strength since it was founded in 1999 in France, and now operates in Spain, Italy, Portugal, Germany, Holland and the UK. Onedirect is Europe´s No.1 supplier of professional telecoms equipment. Based in our office in Barcelona, you will be reporting to the Country manager and Sales Manager. The candidate must have experience in an admin and customer service role. Key responsibilities include, but are not limited to: Processing Web and Manual Orders Integration of we...

Onedirect has gone from strength to strength since it was founded in 1999 in France, and now operates in Spain, Italy, Portugal, Germany, Holland and the UK. Onedirect is Europe´s No.1 supplier of professional telecoms equipment. Based in our office in Barcelona, you will be reporting to the Country manager and Sales Manager. The candidate must have experience in an admin and customer service role. Key responsibilities include, but are not limited to: Processing Web and Manual Orders · Integr...

En Adecco colaboramos con una compañía líder en la manufactura y distribución de papel. Actualmente están buscando un agente de atención al cliente con castellano e inglés, para la resolución de incidencias relacionadas con las comandas. Misión: Proporcionar soporte postventa al cliente y al área manager en los mercados asignados, actuando como enlace entre éste y el resto de los departamentos. Responsabilidades: - Realizar la prospección telefónica y venta online con clientes. - Realizar el seguimien...

Operations assitant manager food and Beverage hotel hacienda de abajo Hotel Hacienda de Abajo Preferred Hotel´s in La Palma with one of best F&B teams fastest-growing events,all day dinning, A la Carte with 1Sol Repsol and amazing quality, We are producing a range of events from open-air cinema at historic place and gardens and we own immersive award-winning prices in our premises We have several exciting new projects on the horizon, making this the perfect time to join our team. We are looking for dynamic and driven Assistant Operations Manager who has previous relevant experience in the Hotel 5 stars or high end profile Restaurant Our core company ethos is to deliver a first rate customer experience across a hugely diverse programme and our main restaurants. If that sounds like something you could excel at, we'd love to hear from you! Responsibilities to include: To assist the Food and Beverage Director in monitoring the quality of the service and continually improving the quality of service offered to the public To assist the Operations in monitoring the quality of the service and continually improving the quality of service offered to the public Managing customer facing staff to deliver events and to ensure all our Front Of House staff are suitably trained Ensure that our Front Of House teams are suitably compliant with all applicable financial procedures Assist the Head of food and beverage in all Food & Beverage oriented activities across the hotel Management of all catering onsite activations. Development, maintenance and ownership of relationships with suppliers. Tour our front of house teams during our boiling point period of service to monitor and manage delivery of a 5* service, and to troubleshoot any issues. Assist the onsite team with stock control and place orders from approved supplier lists and ensuring bar is fully resourced Responsibility for all secondary spend in F&B category. Budget management and reporting Undertake product price reviews and source products at best price Monitor quality of service delivery and implement improvements as required. Ensure the Front of House element of the Company’s events is well-presented and operated to our usual high standards. Undertake any other duties and participate in activities commensurate with the nature and grading of this post or at the direction of the Food and Beverage Director Development, maintenance and ownership of relationships with suppliers. Tour our front of house teams during our live dates to monitor and manage delivery of a 5* service, and to troubleshoot any issues. Assist the onsite team with stock control and place orders from approved supplier lists and ensuring bar is fully resourced Responsibility for all secondary spend in F&B category. Budget management and reporting Undertake product and create price reviews and source products at best price in simphony Monitor quality of service delivery and implement improvements as required. Ensure the Front of House element of the Company’s events is well-presented and operated to our usual high standards. Undertake any other duties and participate in activities commensurate with the nature and grading of this post or at the direction of the Head of Operations. Expertise: A minimum of 3 years’ experience working in a customer focused environment Minimum 1 year experience managing staff Experience of working in a hospitality or restaurant with hign end style Proven ability to respond positively to a pressurised environment and a positive approach to solving Highly presentable with a pro-active approach to maintaining excellent customer service Full Driving licence holder Good IT skills in Excel, Word and Outlook Remuneration Package Salary: a per Santa Cruz tenerife Agreements. Employment Type: Permanent, Full Time with a 2 month probation period and regular appraisals

The Business Analyst is an essential role for the proper delivery of Business Analytics services. Based on a deep understanding of business processes and strong knowledge of the supporting technologies, the business analyst is able to effectively translate customer requirements into functional specifications and high-level technical designs. The incumbent will be responsible to identify, deliver and manage internal business analytics services supporting the internal customers´ needs while keeping the pro...

ref. INS-EM-28702540 Who we are company market leader in sustainable packaging solutions for numerous market segments. with 8 sales, design, recycling and manufacturing facilities strategically located in france, the united kingdom, spain, slovakia and the usa, we deliver every day award-winning products to customers around the globe. purpose the goal is to expand company market share in the iberian market and generate sustained sales growth from existing and new customers. with growth comes opportunity: the salesdirector/a will be responsible for driving sales, developing new and innovative business opportunities and building out our sales strategy and pipeline. principal job elements reporting into the managingdirector/a you will be a trusted member of the leadership team and part of the global commercial team, with responsibility for the sale of plastic packaging and other associated products produced for various industries such as the pharmaceutical, automotive and retail industry. we are looking for a hunter; a candidate who is passionate, driven and tenacious. responsibilities strategy development, value-based selling and sales • identify market trends and anticipate future changes. understand strengths and weaknesses of main competitors and our potential for differentiation. • ensure value-based selling of our solutions, and direct and manage our selling and promotional activities accordingly • set the overall the local sales strategy • responsible for the sales and commercial profit management • lead and coach the sales and customer service team – (3 sales and 3 customer service) • build up a high-performing commercial organization • infuse customer centricity into the local organization • actively participate into the global commercial organization. develop and drive business opportunities • identify and actively scout for new business opportunities. • develop a detailed understanding of your opportunity pipeline and ensure that its extent, quality and realistic conversion potential is sufficient to consistently meet your targeted expectations. • proactively expedite open sales opportunities to negotiate and deliver invoiced sales revenues in line with the targeted expectations. • ensure marketing and sales support activities are in line with local strategies. provide input to the central marketing team and support local implementation. customer and project management • maintain face-to-face engagement with existing customers and new organizations to qualify the practical and commercial viability of open sales opportunities. • work collaboratively with design teams to develop innovative product solutions that meet the specified design requirements and present these to existing customers and new organizations. skills and experience • proven track record in sales and/or business development. • results oriented, high energy, self-motivated, resilient. • proactive approach to your work. • strong inter-personal skills, persuasive skills and strategic. • ideally but not essential: packaging experience. qualifications/requirements • degree level qualification • 15 years of sales & bdm experience • 5 years of management experience. • native spanish, fluent english. any additional language is a plus. • proficient in ms office/crm microsoft dynamics. • role requires approx. 60% travel within iberia. compensation • annual gross base salary: to negotiate • variable compensation: 30 % of base salary • company car: yes Salario: A negociar

Whether you´re on a consumer product (like Gmail, Search, Maps, Chrome, Android) or a business product (Google Ads, AdSense, Google Marketing Platform, Analytics), you take part in a complete marketing experience as you lead every facet of the product´s journey. From determining positioning, naming, competitive analysis, feature prioritization and external communications, you help shape the voice of the product and help it grow a consumer base. This means you work with a cross-functional team across Sales...

As an increasing number of large enterprises move critical systems and develop new applications to the cloud, we are in need of high-powered technical talent to advise our customers on this journey. You will work one on one with our top tier customers throughout the entire application lifecycle advising them during the planning phase of new projects to supporting them when they have systems operating in production. The Technical Account Manager (TAM) provides assistance to the customer as an expert on...

Desde Adecco estamos buscando un especialista en costumer relationship para trabajar en una empresa del sector automotriz ubicada en Alcobendas. Sus funciones serán: Recolección de datos de uso para la definición de estrategias y acciones de mejora en los procesos y experiencias de usuario. Ayudar en la coordinación con los equipos de Brand y Formación para la correcta puesta en marcha de los nuevos equipos Multimedia. Brindar soporte al equipo de CR para las consultas, reclamaciones y sugerencias rec...